October 12, 2019

On Time and Professional!

"I have nothing negative to say about Heffley's after the installation of two pellet stoves in my homes. Both installations were on time and professional. With the second purchase, I forgot to order the log kit insert, so I paid for it on site at the time of installation. With a trip out of town, I forgot to go pick them up at the store. When temperatures fell this week and I fired up the stove for the first time, I realized MY error. Now, five months later, called the shop and spoke with the now 'new' owners who immediately provided me with the logs. Exceptional service in that they had no record of that previous purchase, but went above and beyond to make this customer happy. They could have easily, and rightly so, had me pay again for the logs. We will continue to use and recommend Heffley's, without reservation."
June 5, 2019

Well Done Work!

"I had them complete two projects for me: upgraded an existing fireplace to a modern wood burning insert and replaced an outdated glass screen with blower vents to a modern functional unit. I also had both chimneys swept. It's a locally owned, family business. All of the work is well done. The owners are a married couple and their son is apprenticing. They are small, so it may take a little time to get a call-back, but they are good at what they do, deal with quality brands and get the job done efficiently. I am very happy to have them here in Whitesboro. May 10, 2019"
September 14, 2018

Super Friendly

"The people are super friendly willing to take the time to answer any questions u have great products for indoor or outdoor and u should check out there custom patio furniture too"
June 6, 2018

Installation Done with Expertise!

"They were very knowledgeable and helpful as we picked a wood burning insert for our home. Installation was done with expertise as well as a service call a year later. I referred them to a neighbor who has also done business with them."
June 6, 2018

Solved Problems and Left Construction Area Pristine!

"Heffley's Hearth & Home installed our Quadrafire wood-burning stove when we built our retirement cottage in 2009. Of the assorted subcontractors we worked with, they stood head and shoulders above the lot--knowledge, honesty, integrity, competence--all the qualities one hopes to find in a subcontractor. They solved problems created by earlier subcontractors and left the construction area pristine."
Heffley's Hearth & Home